Shipping Policy

At Folkmanis Toys Shop, we’re all about sparking joy and creativity through our whimsical products! We want your shopping experience to be as enchanting as our toys, from the moment you order to the day your package arrives. If anything isn’t quite right, our hassle-free returns process is here to help. Below, you’ll find all the details on shipping and returns.

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring our magical products right to your doorstep. Here’s how we handle your order:

• Order Processing Time: We take 1-2 business days to process your order with care before shipping.
• Shipping Methods & Times:
  • Standard Shipping: Shipped via DHL or FedEx for $12.95. Delivery within 10-15 days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 days after shipment.

Note: International customers may be subject to customs fees, which are not covered by Folkmanis Toys Shop.

Returns & Exchanges Policy

We accept returns and exchanges within 15 days of your receipt of the product. Items must be unused, unwashed, and in original packaging with tags intact.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are final sale and cannot be returned or exchanged:

• Dice Games
• Card Games
• Doll Accessories
• Electronic Pets
• Fidget Toys
• Finger Puppets

Additionally, items damaged by customer misuse or not in original condition are ineligible.

Step-by-Step Return Process

1. Contact Our Customer Joy Team: Email us at [email protected] within 15 days of delivery. Include your order number and reason for return. We’ll provide a Return Authorization Number (RAN) and instructions.
2. Pack the Item Securely: Repackage the item in its original packaging with all accessories. Include a copy of your order confirmation.
3. Ship the Package: Mail it to:
   Folkmanis Toys Shop
   3718 Beech Street
   Concord, US 94520
   Use a trackable service—you’re responsible until it reaches us. Original shipping fees are non-refundable.
4. Wait for Processing: We’ll inspect your return and process it within 3-5 business days. You’ll receive an email confirmation once done.

Refund Timeline and Method

Upon approval:

• Timeline: Refunds are processed to your original payment method within 5-10 business days after we receive the return.
• Method: Refunded via the original payment method (Visa, MasterCard, JCB, or PayPal). Your bank may take additional time to post it.

For exchanges, we ship the new item after processing the return. Standard or free shipping charges apply to the new shipment.

Damaged or Defective Items

If you receive a damaged or defective item, contact us at [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund and provide a prepaid shipping label.

We value your trust and strive to make every experience with Folkmanis Toys Shop magical. Questions? Reach out at [email protected]!

Thank you for choosing Folkmanis Toys Shop—where imagination comes to life!