At Folkmanis Toys Shop, we are dedicated to bringing joy and imagination to your life. We understand that sometimes a product might not meet your expectations, and we want to make the return or exchange process as magical and hassle-free as your shopping experience. This policy outlines our straightforward process for returns and exchanges.

1. Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the product. Please note that all returned items must be in their original condition: unused, unwashed, and with all original tags and packaging intact.

2. Non-Returnable Items

To ensure the health and safety of our customers, the following product categories are final sale and cannot be returned or exchanged:

  • Dice Games (for hygiene reasons)
  • Card Games (to prevent potential tampering)
  • Doll Accessories (due to their intimate nature)
  • Electronic Pets (hygiene and software licensing restrictions)
  • Fidget Toys (for health and safety reasons)
  • Finger Puppets (hygiene considerations)

Additionally, any item that is damaged due to customer misuse, or that is not in its original condition, is not eligible for return.

3. Step-by-Step Return Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Customer Joy Team: Within 15 days of receiving your order, email us at [email protected] with your order number and reason for return. Our team will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Pack the Item Securely: Please repackage the item in its original packaging, including all parts and accessories. Include a copy of your original order confirmation or packing slip.
  3. Ship the Package: Mail the return package to the address below. We recommend using a trackable shipping service, as you are responsible for the item until it reaches us. Note that original shipping fees are non-refundable.

    Return Address:
    Folkmanis Toys Shop
    3718 Beech Street
    Concord, US 94520

  4. Wait for Processing: Once we receive and inspect your return, we will process it within 3-5 business days. You will receive an email notification confirming the completion of your return.

4. Refund Timeline and Method

Upon approval of your return:

  • Timeline: Refunds will be processed to your original method of payment within 5-10 business days after we receive the returned item.
  • Method: The refund will be issued to the same payment method used for the original purchase (e.g., Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.

For exchanges, we will ship the new item once the return is received and processed. Standard or free shipping charges will apply to the new shipment.

5. Return Request Email Template

To help you get started, here is a template you can use to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Folkmanis Toys Shop Customer Joy Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of the product] Reason for Return/Exchange: [Please provide a brief reason] Could you please provide me with a Return Authorization Number and further instructions? Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] within 48 hours of delivery. We will arrange for a replacement or refund and provide a prepaid shipping label for you to return the item.

Note: This policy applies to orders shipped to the United States. For international returns (excluding Asia and certain remote areas), customers are responsible for any return shipping costs and must comply with all customs regulations. Please contact us for specific instructions regarding international returns.

We value your trust and are committed to ensuring your satisfaction with every purchase. If you have any questions about our Returns & Exchanges policy, please don’t hesitate to reach out to us at [email protected].

Thank you for choosing Folkmanis Toys Shop, where imagination comes to life!