Welcome to the Folkmanis Toys Shop FAQ page! We’re here to help make your shopping experience as magical and hassle-free as our toys. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, our friendly team is always ready to assist at [email protected].
About Our Products
What kinds of toys do you specialize in?
We specialize in a wide array of toys that spark creativity and imagination! Our collection includes Arcade & Table Games, Board Games, Card Games, Dice Games, Domino & Tile Games, DVD Games, Electronic Dance Mats, Electronic Pets, Executive Desk Toys, Fidget Toys, and a wonderful range of Dolls, Dollhouses, and their accessories. We also offer Children’s Jewelry Boxes and Dress-up Toy Vanities for magical pretend play.
Are your toys suitable for all ages?
Our diverse range offers something for everyone! We have products designed for young children (like Dolls and Dress-up Vanities), family games for all ages, and even Executive Desk Toys for adults. We recommend checking the product description for specific age recommendations to find the perfect toy for your needs.
How do I care for my doll or puppet?
To keep your plush friends in magical condition, we recommend gentle spot cleaning with a damp cloth and mild soap. Avoid fully submerging them in water or using harsh chemicals. Please refer to the care instructions included with your specific product for the best results.
Ordering & Account
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account allows you to track your orders faster, save your shipping details for next time, and receive updates on new products and special offers.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and we’ll send you a link to create a new, secure password.
Can I modify or cancel my order after placing it?
We start processing orders quickly to get your toys to you ASAP! Please contact us immediately at [email protected] if you need to make a change. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
Payment
What payment methods do you accept?
We aim to make checkout easy and secure. We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for your convenience.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information throughout the checkout process. Your data security is our top priority.
Delivery & Shipping
Where do you ship to?
We are delighted to ship our toys to families, educators, and enthusiasts all around the world! However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia.
What are my shipping options and costs?
We offer two joyful shipping options to get your toys to you:
- Standard Shipping ($12.95): Shipped via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 days after we dispatch it. Perfect for when the excitement can’t wait!
- Free Shipping: For orders over $50, we ship for free via EMS! This economical option delivers within 15-25 days after dispatch.
How long will it take to receive my order?
Please allow 1-2 business days for us to carefully process and pack your order with love. After that, delivery time depends on your chosen method: 10-15 days for Standard Shipping or 15-25 days for Free Shipping. Remember to account for this timeline when ordering for special events!
Will I receive a tracking number for my order?
Yes! Once your order is on its way, we will send you a confirmation email with a tracking number. You can use this to follow your package’s journey to your doorstep.
Returns & Support
What is your return policy?
Your satisfaction is magical to us! If your toy isn’t perfect, we offer a hassle-free return policy within 15 days of you receiving the item. The product must be in its original, unused condition with all packaging. Please contact our support team to initiate a return.
How do I start a return or exchange?
Simply reach out to our friendly customer joy team at [email protected] within 15 days of receipt. Let us know your order number and the reason for the return, and we’ll guide you through the simple process.
What if my toy arrives damaged or is faulty?
We pack every order with extreme care, but we’re sorry if something went wrong! Please contact us immediately at [email protected] with photos of the damage or fault. We will swiftly arrange a replacement or refund for you.
We hope this FAQ has answered your questions. If not, don’t hesitate to contact us at [email protected]. Thank you for bringing the magic of Folkmanis Toys into your home!
The Folkmanis Toys Shop Team
Where we deliver not just toys, but joy and imagination!